Complete three courses and earn your master certificate. Each course can prepare you for the demands of today’s IT business leader while providing valuable skills you can apply immediately at work.
Earn Villanova's new Master Certificate in IT Service Management by completing both the ITIL® Foundation and Project Management for the IS/IT Professional courses, as well as an elective such as: Essentials of Business Analysis,, Six Sigma Green Belt - Information Technology, Essentials of IS Security, Maximizing IS/IT Team Effectiveness, or Essentials of Software Testing.
By pulling together the ITIL® framework and project management best practices, professionals can enhance quality and efficiency for IT services.
The Master Certificate IT Service Management program prepares students for EXIN’s ITIL® Foundation exam. This certification verifies that the professional understands the core ITIL® terminology, framework and theories, and has gained the principles of ITIL® practices for Service Management.
ITIL® is a registered trademark of AXELOS Limited.
This interactive online program is designed for any member of an IT organization seeking process and service improvements. The program is particularly helpful to Help/Service Desk agents and supervisors, IT customer service and desktop support technicians, network and server administrators, application managers and technicians involved with design. Also professionals looking for ITIL® certification training would benefit from the Master Certificate in IT Service Management.