From manufacturing to customer service to information technology, virtually every business area can benefit from Six Sigma. In IT alone, there are countless ways Six Sigma strategies can be implemented to improve performance and generate greater profits across the board.
Like other business areas, IT uses a series of processes for troubleshooting and providing services. Whether you're looking at an IT department within a larger company or a company that specializes in IT, there are many steps throughout each process in which the principles of Six Sigma can be applied. By creating more streamlined and efficient work processes, the integration of Six Sigma in IT can help to make employees more productive while also creating a better overall experience for the customer - ultimately leading to greater profitability for the company.
Of course, most organizations strive to provide the best possible service for its external customers, and Six Sigma helps to make that possible. What is often overlooked, however, is that IT departments within companies are primarily responsible for serving internal customers. Applying Six Sigma to IT departments can help IT staff adopt a more user-centered approach to their work. This will allow them to provide faster and more reliable service to their fellow employees, who are often involved in efforts directed toward end customers - thereby leading to dramatic improvements in efficiency across the board.
While the value of Six Sigma in IT is clear, that doesn't mean every member of the IT department needs to be certified as a Six Sigma Master Black Belt. The best way to achieve successful Six Sigma implementation is to make sure that all personnel receive the type of training and certification appropriate for their position. For instance, Lean Six Sigma Black Belt training is highly recommended for managers; however, the specialists they supervise may only require Green Belt training. The key to success is ensuring that all staff members understand the basic applications of Six Sigma in IT, and how those principles relate to their individual job function.
No matter what point you're at in your career, a Master Certificate in Six Sigma can be a great asset, increasing your advancement prospects within your current company as well as your appeal to prospective employers. When you're ready to build your Six Sigma skills and knowledge, consider the certificate courses and master certificate program offered 100% online by Villanova University.
Villanova has made a name for itself as a leading provider of online Six Sigma training and certification. IT professionals can benefit from Villanova's Six Sigma Green Belt certificate course, and those who hold or aspire to leadership and management positions can further hone their skills and knowledge with Lean Six Sigma and Lean Six Sigma Black Belt courses. The completion of all three courses leads to a Master Certificate in Six Sigma. Furthermore, each course prepares students for Villanova's corresponding certification exam, which is also available 100% online.
In addition to gaining Six Sigma expertise that you can apply immediately on the job, you'll also add the prestige of a world-renowned university to your résumé.