Master the best practices of IT service management and prepare for your ITIL®Foundation certification exam with Villanova's new program!
With today’s explosion of data pushing the overall volume of business information to unprecedented levels, the ability to manage it all can make or break an organization. The pathway to sustained success starts by aligning IT services with business strategy, a process that helps remove the barriers and silos that can diminish an IT department’s impact. High-quality IT service management practices such as those found in the IT Infrastructure Library (ITIL®) allow data to be collected, analyzed and distributed for maximum effectiveness in healthcare, higher education and other industries.
Now you can earn your Master Certificate in IT Service Management and gain a variety of skills to enhance efficiency and increase quality of IT projects. While you expand your ITIL®-specific knowledge, including methods to identify, plan, deliver and support IT services, the three-course master certificate program shows you how effective IT service management must leverage complementary disciplines such as project management. You’ll also discover how these disciplines interface with key areas such as enterprise management, resource development, systems analysis and application development.
ITIL® is a registered trademark of AXELOS Limited.
By pulling together the ITIL® framework and project management best practices, professionals can enhance quality and efficiency for IT services.