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The ITSM Lifecycle

By University Alliance
The ITSM Lifecycle

Today’s IT challenges require more efficient plans for addressing issues quickly and effectively. At the same time, building strong client relations into IT solutions is important in today’s highly competitive markets. Incorporating a “lifecycle approach” toward IT management means engaging in a plan of action that has a strong track record for solving IT challenges while contributing positively to product quality and client satisfaction. Information Technology Service Management (ITSM) professionals in any industry must provide trustworthy results, usually within a tight time frame and stringent budget.

In its entirety, the lifecycle approach breaks the process down into stages that can be looked at separately. Each stage fits synergistically with one another to create a project lifecycle that is both consistent and responsive in nature. These stages include: Strategy, Design, Transition, Operation and Continual Service Improvement.

The ITSM Lifecycle Approach Stages – an Overview


This process stage helps ITSM professionals better understand the product or service and how it interfaces with client demand and expectation. It is important that IT strategies grow out of supporting and expanding desired business involvements. Creative IT strategies that work to bridge the gap between product and client can also help drive the business toward better profitability.

Complex business dynamics require professionals who understand the powerful dynamics of a service strategy that is aligned with business goals. The IT tools that they develop need to be responsive and measurable and go beyond just mitigating an immediate IT need.


Designing IT services that fit well with the larger goals of a business strategy is important so that the project remains relevant and money is not wasted. Implementing a design process which includes buy in from all necessary stakeholders can sometimes feel like a balancing act.

At the same time, as team leaders start to see the project roll out in an organized and responsive way, buy in becomes self-perpetuating. If the analytics are in synch with the goals of the company, then the adjustments along the way will help streamline business goals and drive innovation forward.


As the ITSM professional continues to monitor success and make adjustments, the synergistic relationship between the IT infrastructure and the goals of the business should be feeding off of one another. As services become more stable and reliable, client satisfaction goes up, as should profits, while downtime should decrease.

The infrastructure can continue to be made more efficient and effective as the analytics reveal where adjustments may be needed. This action in turn improves the turnaround time for the service desk staff as continual IT changes are made through open channels of communication established as part of an overall strong strategy planning stage.


Once the service operation or change process is underway and a deeper understanding of a particular organization’s workflow is understood, then service requests can often be proactively addressed. Consistency and effectiveness may look effortless from the untrained eye of an outsider, however it is skill and not luck that makes an effective ITSM professional a highly valued team leader in today’s IT-driven markets.

Preemptively addressing IT incidents before they become downtime challenges, requires building a sound project plan from the beginning. Keeping track of analytics that indicate a foreboding problem means bringing top skills and successful experiences to the table.

Continual Service Improvement

An ITSM professional brings specific IT skills and creative problem solving acumen to each new project. Understanding that business organizations are dynamic means that over time, a responsive IT infrastructure will need adjustments. Keeping one step ahead of industry shifts isn’t easy but is what sets the good IT leaders apart from the great ones.

As new technologies emerge, online education gives top ITSM professionals the opportunity to learn cutting-edge strategies from industry leaders within a flexible learning community. Today, online learning offers busy professionals the opportunity to move forward in their career goals while remaining employed in their current jobs.

Over recent years, the need for well trained professionals in the area of ITSM has grown and those with top skills and experience will continue to secure the competitive edge. Being prepared for one of the most competitive fields starts with practical experience and exceptional training.

Category: IT Service Management