The amount of data a business is required to manage continues to grow exponentially, creating unprecedented levels of management challenges for IT professionals. IT Infrastructure Library® (ITIL®) management practices address these challenges head on. Through combining the best practices of IT service management strategy with a deep understanding of business requirements, ITIL management allows data to be collected, analyzed, and distributed following reliable methodology.
The overall result maximizes product effectiveness and reduces response time. The power of the process is generated through high impact results that increases customer satisfaction and decreases resource expenditures. As more companies realize the effectiveness of ITIL management, the need for ITIL professionals is growing in many industries including healthcare and higher education.
Professionals interested in advancing their knowledge of the ITIL framework should consider the four levels of ITIL certifications currently available:
ITIL certification can enhance the competitive edge of IT managers, directors, business analysts, and consultants. The ITIL certification shows prospective and current employers a strong level of commitment to personal success and demonstrates the drive to stay ahead of the competition in the IT field. By completing certification in an ITIL discipline, professionals gain a systemic and professionally valued approach to best practice methodology. The ITIL-certified professional can speak the same language as other ITIL professionals worldwide and will be able to network with a more elite group of professionals across a variety of IT disciplines.
Managers with ITIL knowledge and education can empower individual companies by accurately measuring IT service performance and effectively streamlining data management in ways that improve overall efficiency, response time, and communication within the company and with customers. As the data coming through IT channels continues to increase, so does the demand for highly-skilled IT professionals. ITIL certification provides an opportunity to keep ahead of that competition.