Julie Mohr is the President of Mind The IT Gap. She is a passionate organizational change agent, providing imaginative insight and dynamic leadership to transform organizations into best practice, customer-focused environments. She has empowered over 50 organizations including many Fortune 100 companies through knowledge management, ITSM, IT governance, organization enhancements, process re-engineering and service level management. Ms. Mohr developed an IT governance framework and audit methodology utilized by thousands of organizations worldwide to identify weaknesses, develop improvement plans and implement IT governance. She is an active contributor to the future development of the industry through speaking engagements at conferences worldwide, researching industry trends and publishing over 160 articles on best practices.