Barry Faibish is an ITIL consultant and instructor who holds both the ITIL Expert and ITIL Service Manager certifications, qualifying him to provide ITIL training at all levels. He has provided ITIL instruction to over 1,500 students across the United States and Canada over the past five years, with class pass rates in the 90thpercentile. Mr. Faibish works with numerous training organizations and is an accredited trainer and proctor with four ITIL Examination Institutes. He has worked with a number of consulting firms including DMR and Deloitte. His industry experience includes finance and banking, insurance, telecommunications, food and beverage, hospitality, retail, petroleum and automotive as well as various levels of government. Mr. Faibish’s engagements have included ITIL training and assessments, corporate acquisition valuations, vendor ERP selection, business initiative benefit audits, tax research and development audits, data and process modeling, process re-engineering, and business case development.