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Information Technology Service Management Online Program Faculty


Information Technology Service Management Online Program Faculty
Information Technology Service Management Online Program Faculty

Courses are taught by Villanova online faculty and staff, who bring a wealth of knowledge and real-world experience to instructional development and delivery. Their expertise and interactive teaching methods create a dynamic experience where participants use a proven combination of "Virtual Classroom" collaboration tools, online instructor-led discussions and streaming video.

FACULTY & STAFF


Wayne Brantley, MS Ed, PMP, ITIL, CRP, CPLP

Wayne R. Brantley is the Associate Vice President of Villanova University Professional Education Online. He has taught and consulted project management, quality management, leadership, curriculum d...


Bob Grinsell, ITIL

Bob Grinsell is an accomplished IT professional who has successfully lead business-critical initiatives in business relationship management, performance metrics and SLA reporting, service catalog a...


Julie L. Mohr, BS, ITIL

Julie Mohr is the President of Mind The IT Gap. She is a passionate organizational change agent, providing imaginative insight and dynamic leadership to transform organizations into best practice, ...


Barry Faibish, BS, ITIL

Barry Faibish is an ITIL consultant and instructor who holds both the ITIL Expert and ITIL Service Manager certifications, qualifying him to provide ITIL training at all levels. He has provided ITI...


Jill Knapp, BS, ITIL

Jill Knapp is a 12-time ITIL-certified systems professional with extensive experience in corporate training, outsourced IT management, service desk implementations, process redesign, technical writ...