Establish yourself as a leader in IT Service Management and prepare for your ITIL® Foundation certification exam!
Gain the skills to improve IT services, reduce costs and increase ROI for IT investments, while learning how to align IT services with business needs and processes. These methods can instill measureable, improvable and consistent service and processes to enhance customer service for your organization.
Project Management for IS/IT Professionals draws from the most current methods and leading experts to enable IS/IT professionals to advance in responsibility, recognition and rewards. Students desiring PMP® or CAPM® certification will gain a thorough understanding of knowledge areas as presented in the Project Management Body of Knowledge (PMBOK®).
Traditionally, more emphasis is placed on the skills associated with the business or technical side of project management, but it's often more difficult to master people skills. Maximizing IS/IT Team Effectiveness teaches you how to assess and manage yourself first.
This course is designed for anyone involved in software testing and development — or for project managers, quality managers and others with a general interest in the software testing process.
You’ll gain skills to determine the business requirements that drive IT-related projects, plus you’ll learn how to maintain an effective information system to ensure timely delivery of cost-effective products.
It’s essential to maintain up-to-the-minute skills to combat threats, prevent attacks and remedy unanticipated casualties – and to achieve CISSP® certification.
Designed for IT professionals with little or no experience with Six Sigma methodologies, this eight-week course helps develop skills and strategies for successful Six Sigma implementation.
You’ll study the core skills of data management, warehousing, business intelligence requirements and data quality, learning to make more effective and efficient business decisions.
ITIL® is a registered trademark of AXELOS Limited.