Villanova's new ITIL® Foundation course introduces professionals to IT Infrastructure Library® best practices, the most widely adopted framework for IT service management. This 100% online certificate course teaches the five core publications within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.
Gain the skills to improve IT services, reduce costs and increase ROI for IT investments, while learning how to align IT services with business needs and processes. These methods can instill measureable, improvable and consistent service and processes to enhance customer service for your organization.
Introduction to ITIL® and Service Management
Continual Service Improvement
ACE credit recommendation 3 semester hours. Register today and earn 45 PDUs, 4.5 CEUs for $2,295.
ITIL® is a registered trademark of AXELOS Limited.
The ITIL® Foundation course is designed for the IT professionals in both public and private sectors who are interested in developing their knowledge regarding IT process and service improvements. It provides knowledge, skills and techniques that can help you strengthen your organization in key areas.