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Mastering Process Methodology & Solutions


Leverage Key BPM Techniques to Achieve Optimal Business Objectives

Mastering Process Methodology & Solutions

The second course in the Villanova University Business Process Management 3-course track, Mastering Process Methodology & Solutions, focuses on the 6 phases of BPM methodology: assessment, design, modeling, implementation, monitoring and modification. Plus, you’ll learn critical BPM objectives, tools and metrics that can be applied immediately to your process improvement initiative.

$2,295
Mastering Process Methodology & Solutions


This course is part of a Master Certificate Program

SAVE UP TO $890

Packages starting at $5,995

Register Now!

Villanova has some of the top BPM experts in the country to provide you with a detailed explanation, overview and insight into successful business process management implementations. This eight-week course teaches you critical Lean Six Sigma techniques for effective data analysis and essential project planning concepts for streamlined BPM project management - just some of the differences that set this program apart. Plus, you’ll acquire the skills to effectively manage process improvement initiatives and a valuable credential that will impress employers and higher-ups.

What You’ll Learn


Set-up for 6 Phases

  • BPM Objectives and Benefits Review
  • BPM Methodology Review
  • BPM Tool and Document Review
  • Measurements and Metrics
  • Project Planning Concepts
  • BPM Project Teams and Planning
  • Documenting Team Activities
  • Management Agreement

Assessment Phase

  • Assessment Phase Overview
  • Assessing with Process Management Focus
  • Assessing with LSS Focus
  • Data Used in Assessment Phase
  • Data Collection Methods
  • Mapping the "As-Is" Activities
  • Task-Level Charts (Inputs/Outputs)
  • Defining the BPM Project Scope

Design Phase

  • Design Phase Objectives
  • Planning for the Solution
  • Defining and Communicating Expected Design Outcomes
  • Identifying Key Performance Indicators
  • Using Work Data to Create Graphical Designs
  • Evaluating Design Options
  • Stakeholder Roles in the Design Phase
  • Characteristics of Effective Designs

Modeling Phase

  • Modeling Overview
  • Modeling Phase Objectives
  • Selecting Appropriate Data
  • Quantifying Process Models
  • Data-Based Evaluation and Prioritization
  • Model Validation
  • BPM Simulation
  • Modeling to Minimize Risk

Implementation Phase

  • Implementation Objectives
  • Implementation Planning - from PMP Perspective
  • Implementation Plan - Process Within the Process
  • BPM Stakeholders
  • Work Transition Planning
  • Communication and Change Management
  • Documentation and Standards
  • Keep Focus on the Prize

Monitoring Phase

  • Monitoring Objectives
  • LSS Techniques for Data Analysis
  • Capturing and Understanding Process Metrics
  • Process and Sub-Process Data
  • Problem Identification and Root Cause Analysis
  • Benchmarking and Time-Series Comparisons
  • Qualitative Sources of Feedback
  • Process Accountability - The Process Owner

Modification Phase

  • Modification Objectives
  • Focus on Optimization
  • When to Initiate a Process Change
  • Assessing Process Scope Change
  • Process Owners as Drivers of Modifications
  • IT Systems and Process Changes
  • Customer Inputs to Process Changes
  • Review of the Six Phases

Look at in Totality

  • Managing Processes
  • Toward Greater Process Orientation
  • Measuring Degrees of Process Orientation
  • Metric Publication Strategies to Reinforce Process Adoption
  • Systems and Tools for Retaining BPM Knowledge
  • Job Design Strategies for Sustainable BPM
  • Preventing BPM from Being "Just a Project"
  • Course Summary

Credit & Tuition


Register today and earn 45 PDUs, 4.5 CEUs for $2,295.

Who Should Register?


This certificate course is designed for those professionals who have completed Essentials of Business Process Management and are looking to build on their newly acquired BPM knowledge with essential tools and tactics for successful process improvement. This100% online course is ideal for professionals looking to change or advance their career by expanding their understanding and skills or key process concepts. Mastering Process Methodology & Solutions is ideal for IT, quality specialists, procurement/acquisition managers, data analysts and business managers that are involved or looking to be involved in essential process initiatives.