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Advanced Process Strategy & Practices - Healthcare


Obtain the Next Level of Operational Excellence

Advanced Process Strategy & Practices - Healthcare

Empower your healthcare organization with the best practices, strategies, knowledge and credentials by completing the capstone course in the Villanova University Business Process Management Master Certificate program. By completing the Villanova BPM track, which includes a comprehensive project and final exam, you will be in a position to apply your skills to real-world process management situations and achieve the exclusive Villanova certification as a Certified Professional in Business Process Management (CPBPM).

$2,495
Advanced Process Strategy & Practices - Healthcare


This course is part of a Master Certificate Program

SAVE UP TO $890

Packages starting at $5,995

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This 100% online 12-week course is designed to focus on the advantages and characteristics of Process-Based Organizations (PBO), leveraging business architecture and the powerful tools found in Centers of Excellence (CoE), including its embedded workflows, data-decision making and business activity monitoring capabilities. Plus, you’ll gain expertise in knowing how to facilitate BPM adoption within an organization, and mastering the abilities to map, measure and document crucial process data to communicate and deliver organizational results.

What You’ll Learn


BPM as Segue into Process

  • Review of Functional Organization and Issues
  • Halfway - BPM in Functional Organizations
  • BPM as a Means of Organizing
  • Redesigning Functional Hierarchies
  • Overview of 3 Process Categories
  • Applying BPM to Support Functions
  • Applying BPM to Management Functions

Understanding PBO

  • Process Orientation and Process-Based Organizations
  • Advantages of Process-Based Organizations
  • Characteristics of PBOs
  • Understanding PBO Structures
  • PBO Organizational Structure Example
  • BPM Skills in PBO Development
  • Limitations of PBOs

Impacts on Process-Based Organizations

  • Managing Cooperation and Integration
  • PBOs and Becoming Data-Centric
  • HR Impacts on BPM
  • Job Design for Process Intensive Organizations
  • Strategy and Customers Primary Design Guides
  • Moving Decision-Making into the Process
  • Hybrid Organization Structures
  • Hybrid Organization Structure Example

Support for PBO

  • Business Architecture Overview
  • Objectives of Business Architecture
  • Business Architecture Components
  • Business Architecture Requirements
  • Business Architecture Project Teams
  • Business Architecture as a Managerial Directive
  • Key Issues Impacting Business Architecture
  • BPM as the Road to Business Architecture

Business Architecture

  • Who Does PBO and BA Work?
  • BPM Governance
  • BPM Centers of Excellence (CoE) Overview
  • BPM CoE Objectives and Benefits
  • BPM CoE Roles
  • Demonstrating Value in a CoE
  • BPM CoE Lessons Learned
  • Dedicated vs. Ad-Hoc BPM

Governance and Center of Excellence (CoE)

  • Business Activity Monitoring (BAM)
  • Data, Dashboard, and Scorecard
  • Embedded Workflows (ERP)
  • Workflow Engines
  • IT's Need for BPM Involvement
  • Business Process Outsourcing
  • Data-Based Decision-Making

Workflow, Data, and Outsourcing

  • Business Activity Monitoring (BAM)
  • Data, Dashboard, and Scorecard
  • Embedded Workflows (ERP)
  • Workflow Engines
  • IT's Need for BPM Involvement
  • Business Process Outsourcing - Part 1
  • Business Process Outsourcing - Part 2
  • Data-Based Decision-Making

Data and Metrics

  • Mapping Data
  • BPM Metadata
  • Hyper-Measurement - Metric Maps
  • Assessing BPM Metric Quality
  • Identifying Cultural Impacts on Processes
  • Method, Tool, and Document Standardization
  • Building and Retaining Process Expertise

Pull it All Together

  • Facilitating BPM Adoption
  • Capturing BPM and Process Know-How
  • Archival Strategies and Systems
  • Organizational Assets and Sources of Competitive Advantage
  • BPM Lessons Learned
  • Change Management Lessons Learned
  • BPM, LSS, and PMP Connections
  • Course Summary

Credit & Tuition


Register today and earn 45 PDUs, 4.5 CEUs for $2,495.

Who Should Register?


This BPM course is ideal for business process owners and practitioners, consultants and change management specialists, IT professionals, procurement/acquisition managers, quality specialists and other business managers looking to make fundamental process changes in how their healthcare organization functions.