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Optimize Data Resources and Align IT Services with Business Strategies!
Villanova's new ITIL® Foundation Plus course introduces professionals to IT Infrastructure Library® best practices, the most widely adopted framework for IT service management. This 100% online certificate course teaches the five core publications within ITIL®: Service Strategy, Design, Transition, Operation and Continual Service Improvement.
Gain the skills to improve IT services, reduce costs and increase ROI for IT investments, while learning how to align IT services with business needs and processes. These methods can instill measureable, improvable and consistent service and processes to enhance customer service for your organization.
Who Should Register? The ITIL® Foundation Plus course is designed for the IT professionals in both public and private sectors who are interested in developing their knowledge regarding IT process and service improvements. It provides knowledge, skills and techniques that can help you strengthen your organization in key areas.
What You’ll Study
|Introduction to ITIL® and Service Management |
Service Design Value, Technology and Architecture
Service Catalog Management
Managing Service Capacity
Managing Availability and Information Security
IT Service Contunuity
Continual Service Improvement
Baslines, KPIs and CSFs
Creating Meaningful Metrics
The Deming Cycle
Seven-step Improvement Process
The Role of Service Level Management
Credit & TuitionACE credit recommendation 3 semester hours. Register today and earn 45 PDUs, 4.5 CEUs for $2,280.